Terms of service

WEBSITE TERMS AND CONDITIONS

Effective date: [MONTH DAY, YEAR]

Last updated: [MONTH DAY, YEAR]

1. ABOUT THESE TERMS

These Website Terms and Conditions govern your access to and use of [WEBSITE DOMAIN], including its pages, features, customer accounts, forms, product information, reviews and digital services.

The website is operated by Stella Distribution [INSERT COMPLETE REGISTERED LEGAL NAME AND SUFFIX], an Ontario business operating the Veyra Oro brand.

Registered address:

[COMPLETE BUSINESS ADDRESS]

Customer care:

[EMAIL ADDRESS]

Telephone:

[TELEPHONE NUMBER]

In these Terms, “Veyra Oro,” “we,” “us” and “our” refer to Stella Distribution. “Website” refers to [WEBSITE DOMAIN] and the digital services available through it. “You” and “your” refer to each person who accesses or uses the Website.

1. ACCEPTANCE OF THESE TERMS

By accessing or using the Website, you agree to these Terms.

If you do not agree, do not use the Website.

If you use the Website on behalf of a company or organization, you confirm that you have authority to accept these Terms on its behalf.

Nothing in these Terms limits a right or remedy that cannot legally be limited under the laws that apply to you.

1. RELATED POLICIES

The following policies may also apply to your use of the Website:

Terms of Sale

Privacy Policy

Cookie Policy

Shipping Policy

Return and Refund Policy

Satisfaction Guarantee Terms

Membership and Automatic-Renewal Terms

Email and SMS Terms

Accessibility Statement

Product Safety and Incident Reporting Policy

Claims and Certification Policy

The Terms of Sale govern purchases. The Privacy Policy and Cookie Policy govern the collection and use of personal information.

1. ELIGIBILITY

You may browse the Website at any age.

To create an account, submit personal information, join a membership or make a purchase, you must have the legal capacity to do so.

If you have not reached the age of majority where you live, you may use transactional features only with the involvement and permission of a parent or legal guardian.

1. PERMISSION TO USE THE WEBSITE

We grant you a limited, personal, non-exclusive, non-transferable and revocable permission to access and use the Website for lawful personal purposes.

This permission does not transfer ownership of the Website or any of its content.

You may not use the Website for commercial resale, data extraction, competitive research, unauthorized advertising or another commercial purpose without our written approval.

1. OWNERSHIP OF THE WEBSITE

Unless otherwise stated, Stella Distribution or its licensors own or control the Website and its content.

Protected content may include:

The Veyra Oro name

Logos and symbols

Product names

Packaging designs

Photographs

Videos

Illustrations

Graphics

Website design

Page layouts

Written copy

Product descriptions

Ingredient explanations

Testing presentations

The Oro Standard

Batch-passport designs

Educational materials

Software

Databases

Downloadable materials

The compilation and presentation of this content may be protected by copyright, trademark, industrial-design, trade-dress and other intellectual-property laws.

1. VEYRA ORO TRADEMARKS

Veyra Oro names, logos, product names, visual identifiers, packaging features and slogans may be trademarks or protected brand elements of Stella Distribution.

You may not use these elements in a way that:

Suggests an unauthorized relationship with Veyra Oro

Creates confusion about the source of goods or services

Promotes counterfeit or unauthorized products

Copies the appearance of Veyra Oro packaging

Damages the reputation or goodwill of the brand

Uses the brand in a domain name, social-media account or advertisement without permission

Written permission is required for commercial use.

1. PERMITTED PERSONAL USE

You may:

Browse the Website

Purchase products for personal use

Print or save order records

Save a reasonable number of pages for personal reference

Share a standard Website link

Use educational information for personal learning

Any retained copyright, trademark and ownership notices must remain intact.

1. PROHIBITED USES

You must not:

Use the Website for an unlawful or fraudulent purpose

Attempt to gain unauthorized access to an account, system or network

Interfere with the Website’s security or operation

Introduce malware, harmful code or malicious files

Impersonate another person or business

Provide false account, payment or delivery information

Use stolen payment information

Place fraudulent orders

Use bots to purchase limited inventory

Scrape, harvest or systematically extract Website content

Copy product photography or descriptions for commercial use

Reverse engineer Website features or software

Circumvent access, security or quantity restrictions

Test the Website for vulnerabilities without written permission

Use the Website to distribute spam

Upload unlawful, threatening or infringing content

Submit fake reviews or false product experiences

Attempt to manipulate ratings, referrals or promotions

Use the Website to promote a competing business

Resell products without authorization

Assist another person in any prohibited activity

1. AUTOMATED ACCESS AND DATA EXTRACTION

You may not use bots, crawlers, scrapers, automated agents, artificial-intelligence training systems or data-mining tools to access, copy, monitor or extract Website content without written permission.

Standard search-engine indexing that follows our technical instructions is permitted.

We may restrict automated traffic that creates security, performance, intellectual-property or commercial concerns.

1. PRODUCT INFORMATION

The Website provides information about Veyra Oro cosmetic oils, serums and other cosmetic products.

We aim to keep product descriptions, ingredient lists, directions, images, sizes, prices and availability accurate.

Natural materials may show reasonable differences in colour, aroma or texture between batches.

Photography, lighting and screen settings may affect how a product appears online.

The physical product label contains the final ingredient list, directions, cautions, net quantity, lot information and other required product information.

If information on the Website differs from the current physical label, contact customer care before using the product.

1. COSMETIC INFORMATION

Veyra Oro products are cosmetics unless clearly stated otherwise.

Information on the Website is provided for cosmetic and educational purposes. It does not diagnose, treat, cure or prevent disease.

References to skin appearance, hydration, softness, smoothness, luminosity, texture or other cosmetic benefits should be understood within the context provided.

The Website does not provide medical diagnosis, treatment or personalized healthcare advice.

1. PRODUCT SUITABILITY

Skin types, allergies and sensitivities vary.

Review the complete ingredient list and product directions before purchase and use.

Complete any recommended patch test.

Stop use if irritation or an unexpected reaction develops.

Contact an appropriate healthcare professional for medical concerns.

Report suspected product-quality problems and adverse reactions through our Product Safety and Incident Reporting page.

1. CLAIMS, TESTING AND CERTIFICATIONS

Product-performance claims, testing summaries, organic statements, environmental representations and certification references are governed by our Claims and Certification Policy.

Testing results apply to the formula, participants, methods and conditions identified with the claim.

Individual experiences may differ.

Certification names and logos belong to their respective owners. Their appearance on the Website does not grant you permission to reproduce or use them.

1. CUSTOMER ACCOUNTS

You may be able to create a customer account.

You agree to provide accurate and current information.

You are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.

Do not share your password.

Contact us promptly if you believe that:

Someone accessed your account without permission

Your password was compromised

Account information was changed without permission

An unauthorized order was placed

We may require reasonable information to confirm your identity before restoring access or changing account details.

1. ACCOUNT SUSPENSION OR CLOSURE

We may restrict, suspend or close an account when we reasonably believe that:

The account is being used fraudulently

The user violated these Terms

The account presents a security risk

The user abused promotions or return programs

The account was used for unauthorized resale

The user threatened staff or other customers

The law requires us to act

Where appropriate, we will provide notice and an opportunity to contact customer care.

Closing an account does not remove payment obligations for accepted orders.

1. PURCHASES

Purchases made through the Website are governed by the Terms of Sale.

The Terms of Sale explain:

How orders are accepted

Prices and currencies

Taxes and duties

Payment authorization

Shipping and delivery

Order cancellation

Returns and refunds

Automatic-renewal memberships

Satisfaction guarantees

Statutory consumer rights

If these Website Terms conflict with the Terms of Sale concerning a purchase, the Terms of Sale will govern that purchase.

1. REVIEWS AND CUSTOMER CONTENT

The Website may allow you to submit:

Product reviews

Ratings

Comments

Questions

Photographs

Videos

Before-and-after images

Application experiences

Survey responses

Testimonials

Other materials

This material is called “Customer Content.”

You retain ownership of Customer Content you create.

1. CUSTOMER CONTENT PERMISSION

By submitting Customer Content, you grant Stella Distribution a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, translate, display and distribute that content in connection with:

The Website

Veyra Oro social-media accounts

Email communications

Product education

Organic marketing

Advertising

Retail presentations

Brand materials

This permission includes reasonable editing for length, format, spelling, image size and technical presentation.

We will not intentionally change the meaning of a review.

Where required, we will request additional permission before using identifiable photographs, videos or sensitive personal information in paid advertising.

You may request that we stop using Customer Content in future materials. The request will not affect materials already produced or distributed where withdrawal is not technically or legally possible.

1. YOUR CUSTOMER CONTENT RESPONSIBILITIES

By submitting Customer Content, you confirm that:

The content reflects your genuine experience

The content is accurate to the best of your knowledge

You created the content or have permission to submit it

The content does not violate another person’s rights

Any identifiable person shown gave permission

You disclosed any incentive, payment, discount, gift or free product

The content does not contain confidential information

The content does not make unlawful medical or therapeutic claims

The content does not contain malware or harmful code

Do not submit another person’s private information without permission.

1. REVIEW TRANSPARENCY

We may label content as:

Verified purchase

Complimentary product received

Incentivized review

Employee or partner submission

Unverified purchase

We do not promise to publish every submission.

We will not remove a review solely because it is negative.

We may reject, hide or remove content that:

Appears false or misleading

Does not relate to the product

Contains unlawful claims

Contains personal or confidential information

Uses threatening, hateful or discriminatory language

Infringes intellectual-property rights

Includes spam or unrelated advertising

Promotes another business

Describes illegal use

Contains security threats or malicious links

Was created through rating manipulation

Violates these Terms

Moderation does not mean that we endorse or verify every statement made by a customer.

1. BEFORE-AND-AFTER CONTENT

Before-and-after photographs must reflect a genuine product experience.

Images should use consistent lighting, angle, distance and presentation.

Do not submit materially edited, filtered or digitally altered result images.

We may request information about:

Length of use

Application frequency

Other products used

Skin type

Testing conditions

Material compensation or incentives

We may decline to publish images that could create a misleading impression.

1. COPYRIGHT COMPLAINTS

If you believe that content on the Website infringes your copyright, contact:

[COPYRIGHT EMAIL]

Include:

Your name and contact information

Identification of the protected work

Identification of the disputed content

The Website location of the content

A description of your rights

A statement explaining why you believe the use is unauthorized

Information reasonably required to assess the complaint

We may remove or restrict content while reviewing a credible complaint.

1. THIRD-PARTY SERVICES

The Website may use third-party services for:

Hosting

Checkout

Payment processing

Fraud prevention

Delivery

Order tracking

Customer reviews

Email and SMS

Analytics

Customer support

Membership management

These services may have their own terms and privacy practices.

We are responsible for our own obligations. We do not control every third-party service or its independent operations.

1. THIRD-PARTY LINKS

The Website may link to external websites, publications, laboratories, certification bodies, social-media platforms or service providers.

A link does not necessarily mean that Veyra Oro endorses every statement, product or service on the external website.

External websites are governed by their own terms and privacy policies.

Use external websites at your discretion.

1. SOCIAL-MEDIA FEATURES

The Website may allow you to share content through social-media platforms.

Your use of those platforms is governed by their own terms.

Do not use Veyra Oro content in a way that falsely suggests sponsorship, endorsement, employment or partnership.

1. PROMOTIONS AND GIVEAWAYS

Promotions, contests, giveaways and referral programs may have separate official rules.

If separate rules conflict with these Terms, the specific promotion rules will govern that promotion.

Promotional statements must be read together with their eligibility, timing, location and product restrictions.

1. EMAIL AND SMS

Email and SMS features are governed by our Email and SMS Terms and Privacy Policy.

Marketing consent is separate from consent required to process an order.

You may withdraw marketing consent using the unsubscribe method provided in the communication.

Transactional messages concerning orders, accounts, safety and membership administration may still be sent where legally permitted.

1. PRIVACY AND COOKIES

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information.

Our Cookie Policy explains how the Website uses cookies and similar technologies.

Available cookie controls depend on your location and the technologies used.

1. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning correctly.

We do not guarantee uninterrupted access.

The Website may be unavailable because of:

Maintenance

Security updates

Technical problems

Third-party service interruptions

Network failures

Events outside our control

We may change, suspend or discontinue a Website feature.

Where a change affects an accepted order or active membership, the applicable purchase and membership terms will continue to apply.

1. WEBSITE SECURITY

You are responsible for using reasonable security measures when accessing the Website.

Use current software and secure networks.

We do not guarantee that every transmission over the internet will be free from interception, malware or security threats.

Do not attempt to test or bypass Website security without written authorization.

1. INFORMATION ACCURACY

We work to maintain accurate Website information.

Occasional spelling, technical, pricing, availability or formatting errors may occur.

Errors concerning purchases will be handled under the Terms of Sale and applicable law.

We may correct Website information without notice.

A correction will not remove rights attached to an order we have already accepted.

1. NO RELIANCE ON GENERAL EDUCATIONAL CONTENT

Articles, guides, ingredient explanations and educational materials provide general information.

They may not address your individual skin, allergies, health, environment or other circumstances.

You are responsible for deciding whether general information is appropriate for your situation.

For medical concerns, seek advice from an appropriate healthcare professional.

1. DISCLAIMER OF WEBSITE WARRANTIES

The Website is provided on an “as available” basis.

To the extent permitted by law, we do not guarantee that:

The Website will always be available

Every feature will operate without interruption

Every technical error will be corrected immediately

The Website will be compatible with every device

External links will remain available

Customer-submitted content will be accurate

Nothing in this section excludes a warranty, condition or consumer right that cannot legally be excluded.

Product warranties and purchase rights are addressed separately in the Terms of Sale.

1. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for:

Fraud or fraudulent misrepresentation

Intentional misconduct

Death or personal injury caused by negligence where liability cannot be excluded

Defective or unsafe products where liability cannot be excluded

Violation of mandatory consumer rights

Subject to these protections, we are not responsible for losses that were not reasonably foreseeable from your use of the Website.

We are not responsible for business losses arising from personal use of the Website, including lost revenue, lost profit or lost business opportunity.

Product-related rights remain governed by the Terms of Sale and applicable product-safety law.

1. RESPONSIBILITY FOR UNLAWFUL MISUSE

You are responsible for losses directly caused by your intentional unlawful use of the Website or deliberate violation of another person’s rights.

This section does not require a consumer to compensate us for losses caused by our own negligence, unlawful conduct or failure to meet mandatory obligations.

1. TERMINATION OF WEBSITE ACCESS

You may stop using the Website at any time.

We may restrict access when reasonably necessary to:

Protect the Website

Protect customers

Investigate fraud

Prevent unauthorized resale

Enforce intellectual-property rights

Comply with law

Respond to a serious violation of these Terms

Sections concerning ownership, Customer Content, liability and governing law may continue after access ends where necessary.

1. GOVERNING LAW

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.

This choice does not deprive you of mandatory protections available under the laws of the country, province, state or territory where you live.

Consumers in the European Union and United Kingdom may rely on mandatory local rights and may bring a claim in any court available under applicable law.

1. DISPUTES

Contact customer care first so we can attempt to resolve the issue directly.

Nothing in these Terms:

Requires a consumer to use private arbitration

Prevents a consumer from participating in a lawful class proceeding

Prevents a consumer from publishing an honest review

Prevents a consumer from contacting a regulator or consumer-protection authority

Prevents a consumer from bringing a claim in a court with lawful jurisdiction

The parties may agree to mediation or arbitration after a dispute arises.

1. INTERNATIONAL USE

The Website is operated from Canada and may be accessible internationally.

Access from another country does not mean that every product, feature or promotion is available there.

You are responsible for complying with local laws that apply to your use of the Website.

We may limit Website features, products or delivery destinations based on legal, regulatory, operational or safety requirements.

1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to:

The Website

Our services

Applicable law

Security requirements

Business operations

Customer features

The revised Terms will apply from the effective date shown at the top of the page.

Changes will not retroactively alter an accepted order.

If a material change affects an account or ongoing service, we will provide any notice required by law.

1. SEVERABILITY

If a court or authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply where legally possible.

1. NO WAIVER

If we do not immediately enforce a provision, that does not permanently waive our right to enforce it later.

1. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written permission.

We may transfer our rights or obligations as part of a merger, acquisition, financing, restructuring or sale of business assets.

Any transfer will remain subject to applicable consumer and privacy laws.

1. ENTIRE AGREEMENT

These Terms and the policies referenced within them form the agreement concerning use of the Website.

The Terms of Sale form the agreement concerning purchases.

Specific written terms may apply to memberships, promotions, testing programs, consultations or other services.

1. CONTACT US

Questions about these Terms may be directed to:

Stella Distribution [COMPLETE REGISTERED LEGAL NAME]

Operating as Veyra Oro

[REGISTERED BUSINESS ADDRESS]

Ontario, Canada

Email: [CUSTOMER-CARE EMAIL]

Telephone: [TELEPHONE NUMBER]

Website: [WEBSITE DOMAIN]

Copyright concerns:

[COPYRIGHT EMAIL]

Product-safety concerns:

[PRODUCT-SAFETY EMAIL]