Terms of service

Veyra Oro Terms and Conditions

Last updated: July 1, 2026

Please read these Terms and Conditions carefully before using our website, purchasing our products, creating an account, joining any subscription program, submitting a review, or using any service offered by Veyra Oro.

These Terms and Conditions apply to the website operated under the Veyra Oro brand, including all pages, content, product pages, checkout pages, account tools, subscriptions, promotions, email programs, SMS programs, and related services.

Throughout these Terms, “Veyra Oro,” “we,” “us,” and “our” refer to Veyra Oro and its operating legal entity, Veyra Oro. “You” and “your” refer to any visitor, customer, account holder, subscriber, reviewer, or person using our website or services.

By accessing our website, using our services, or purchasing our products, you agree to these Terms. If you do not agree, do not use the website, create an account, subscribe, or purchase products from us.

Company Information

The website is operated by:

Legal company name: Veyra Oro
Brand name: Veyra Oro
Jurisdiction: Quebec, Canada
Business address: 235 Boulevard Cremazie Ouest, Montreal, Quebec, H2N 1L7
Email: info@stelladistribution.com
Website: VeyraOro.com

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use this website, create an account, purchase products, subscribe to recurring orders, or participate in any promotion.

By using the website, you confirm that you meet this requirement and that your use of the website complies with all laws that apply to you.

We may refuse service, cancel orders, close accounts, or limit access if we believe a user does not meet these requirements or uses the website in a way that violates these Terms.

Products and Product Classification

Veyra Oro offers wellness products, including supplements, powders, capsules, and related products.

Depending on your location, our products may be classified as dietary supplements, natural health products, food supplements, or similar wellness products.

Product descriptions, labels, ingredient information, benefits, suggested use, warnings, and other product details are provided for general information and purchase decision support.

You agree to read all product labels, instructions, warnings, and ingredient lists before using any Veyra Oro product.

No Medical Advice

The information on our website is for general educational and informational purposes only.

Our website does not provide medical advice. Our content is not intended to diagnose, treat, cure, or prevent any disease.

You should speak with a qualified healthcare professional before using any supplement, especially if you:

Are pregnant or nursing
Have a medical condition
Take prescription medication
Have allergies
Are preparing for surgery
Have been advised to avoid certain ingredients
Are purchasing for someone else

You are responsible for deciding whether a product is appropriate for you.

Product Results and Wellness Claims

Individual results may vary.

Any product benefit, routine suggestion, customer review, ingredient description, or wellness content on the website should not be interpreted as a guaranteed result.

We do not guarantee that any product will produce a specific outcome.

Any claim made on the website must be read together with the full product label, disclaimers, ingredient information, and instructions for use.

Product Availability

All products are subject to availability.

We may change, update, discontinue, pause, or limit any product at any time without notice.

We may also limit the quantity available for purchase by any customer, household, address, account, payment method, or region.

We do not guarantee that any product shown on the website will be available at all times.

Product Information, Pricing, and Errors

We work to keep product descriptions, images, prices, availability, promotions, shipping information, and website content accurate.

Errors may happen.

We reserve the right to correct any error, inaccuracy, omission, price mistake, promotion mistake, product description mistake, or availability issue at any time.

If an order is affected by an error, we may contact you, cancel the order, refund the order, or offer an updated option.

We are not required to honor incorrect pricing, incorrect discounts, incorrect product descriptions, or incorrect offers.

Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

Your order is not accepted until we confirm it, process payment, and prepare the order for fulfillment.

We may refuse, cancel, or limit any order for reasons including:

Product unavailability
Payment failure
Suspected fraud
Incorrect billing information
Incorrect shipping information
Abuse of promotions
Resale concerns
Website errors
Violation of these Terms
Legal or regulatory restrictions
Shipping limitations

If we cancel an order after payment, we will refund the amount paid for the canceled item unless the law allows another remedy.

Payments

You agree to provide current, complete, and accurate payment information.

By placing an order, you confirm that you are authorized to use the payment method provided.

Payments may be processed by third-party payment providers. We do not control those providers and are not responsible for their separate terms, errors, downtime, or security practices.

You agree to pay all charges shown at checkout, including product price, shipping, taxes, duties, and other applicable fees.

Taxes, Duties, and International Orders

Prices may not include taxes, duties, customs charges, brokerage fees, import fees, or local charges unless stated at checkout.

For international orders, you are responsible for understanding whether a product can be imported into your country.

You are also responsible for any local taxes, duties, customs clearance, import fees, or restrictions that apply to your order.

We are not responsible for orders delayed, rejected, seized, returned, or destroyed by customs or local authorities, unless the law says otherwise.

Shipping and Delivery

Shipping times shown on the website are estimates only.

Delivery may be affected by carriers, customs, weather, high order volume, incorrect addresses, payment review, holidays, or events outside our control.

You are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect address, failed delivery, refusal, or failure to collect the package, we may charge additional shipping fees to resend it.

Shipping, tracking, delivery issues, lost packages, damaged packages, and return shipping are handled according to our Shipping Policy and Return and Refund Policy.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

Because Veyra Oro products are ingestible wellness products, we may refuse returns of opened, used, damaged, altered, or unsealed products for health, safety, and quality reasons.

Eligible refunds may be issued to the original payment method, store credit, or another method allowed by our policy and applicable law.

EU and UK customers may have additional legal rights, including a withdrawal period for eligible online purchases. Some products may be excluded once opened, unsealed, used, or unsuitable for return due to health protection or hygiene reasons.

Nothing in these Terms limits mandatory consumer rights that apply in your location.

Subscriptions and Auto-Renewal Orders

We may offer subscriptions, recurring orders, or automatic deliveries.

If you purchase a subscription, you authorize us or our payment provider to charge your selected payment method on a recurring basis according to the subscription terms shown at checkout.

Before placing a subscription order, you should review:

The products included
The billing frequency
The shipping frequency
The price
Any discount
The renewal date
The cancellation process
The minimum commitment, if any
Any applicable taxes or shipping fees

You may cancel, pause, or update your subscription according to the subscription tools or customer support process available on our website.

Cancellation must be completed before the next renewal charge is processed. If an order has already been processed, packed, shipped, or fulfilled, it may not be cancelable.

We may change subscription features, pricing, discounts, products, or availability. If required by law, we will give notice before material changes apply to your subscription.

Promotions, Discounts, and Offers

We may offer discounts, promotional codes, gifts, bundles, free shipping, limited-time offers, or other promotions.

Promotions may be limited by time, product, region, customer, order value, account, subscription status, or other conditions.

Unless stated otherwise:

Promotions cannot be combined
Promotions have no cash value
Promotions are not transferable
Promotions may expire
Promotions may be changed or canceled at any time
Promotions cannot be applied after an order is placed
One promotion may be limited to one customer, account, household, address, or payment method

We may cancel orders or revoke promotions if we believe there is abuse, fraud, resale activity, technical error, or violation of the promotion terms.

Loyalty, Rewards, and Referral Programs

We may offer loyalty, rewards, referral, ambassador, or points programs.

Any such program will be governed by these Terms and any additional terms shown with the program.

Rewards, points, credits, referral benefits, or loyalty benefits have no cash value unless we state otherwise.

We may change, pause, restrict, or end any loyalty, rewards, referral, or ambassador program at any time.

If your account is closed, canceled, inactive, fraudulent, or in violation of these Terms, you may lose any unused rewards, points, credits, or benefits.

Reviews, Testimonials, and User Content

You may be able to submit reviews, testimonials, comments, photos, videos, messages, feedback, or other content.

By submitting content to us, you confirm that:

The content is accurate and based on your honest experience
You own the content or have permission to share it
The content does not violate another person’s rights
The content does not include false, misleading, illegal, abusive, obscene, hateful, or harmful material
The content does not include private information about another person without permission
The content does not include medical claims that are unlawful or unsupported
The content does not include spam, malware, or promotional content for another business

By submitting content, you give Veyra Oro a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, translate, display, distribute, and create derivative works from that content for website, marketing, advertising, product, social media, email, SMS, and business purposes.

We may use your first name, initials, location, photo, video, handle, or submitted content unless you ask us not to where required by law.

We may review, moderate, edit, refuse, or remove user content at any time.

We are not responsible for user content posted by customers, visitors, influencers, partners, or third parties.

Influencers, Affiliates, Ambassadors, and Partners

If you participate in any influencer, affiliate, ambassador, creator, wholesale, or partner program, separate written terms may apply.

You agree not to make false, misleading, exaggerated, medical, disease-related, or unapproved claims about Veyra Oro products.

You must clearly disclose any paid relationship, gifted product, commission, sponsorship, or material connection as required by law and platform rules.

You may not use Veyra Oro trademarks, product images, ads, website content, or brand assets unless we give written permission.

We may end any partner relationship if we believe your content, behavior, claims, or promotion methods harm the brand or violate applicable law.

Resale and Unauthorized Marketplaces

Veyra Oro products are sold for personal use only unless we give written permission.

You may not resell, distribute, export, advertise, or list Veyra Oro products on third-party marketplaces, auction sites, retail platforms, social commerce platforms, or unauthorized websites without our written approval.

Unauthorized resale may affect product quality, safety, tracking, storage, authenticity, customer support, and warranty rights.

We may cancel orders that appear to be intended for resale.

Website Use

You may use the website for lawful personal shopping, account management, product research, and customer support purposes.

You may not use the website to:

Violate any law
Commit fraud
Use another person’s identity
Interfere with website security
Upload viruses or harmful code
Scrape, copy, harvest, or extract website data
Use bots, crawlers, automated tools, or scripts without permission
Reverse engineer website features
Copy product pages, images, text, branding, or design
Misuse promotions
Attack, overload, or disrupt the website
Collect customer data
Harass our team or other users
Make false claims about Veyra Oro
Use the website for unauthorized commercial purposes

We may block, limit, suspend, or terminate access if we believe you are violating these Terms.

Accounts

You may be able to create an account to view orders, manage subscriptions, save information, or access features.

You are responsible for keeping your login information secure.

You are responsible for all activity under your account.

You agree to provide accurate information and update it when needed.

We may suspend or close accounts that are inactive, fraudulent, abusive, duplicative, or in violation of these Terms.

Privacy

Your personal information is handled according to our Privacy Policy.

By using the website, creating an account, purchasing products, joining a subscription, submitting content, or contacting us, you agree that we may collect and process personal information as described in our Privacy Policy.

Email Marketing

If you sign up for email marketing, you agree to receive commercial emails from Veyra Oro.

These may include product updates, offers, educational content, cart reminders, subscription reminders, order updates, surveys, review requests, and brand news.

You can unsubscribe by using the unsubscribe link in our emails or by contacting us.

Transactional emails related to purchases, shipping, accounts, subscriptions, safety, or customer service may still be sent even if you unsubscribe from marketing emails.

SMS Terms

If you sign up for SMS messages, you consent to receive recurring text messages from Veyra Oro at the phone number you provide.

Message frequency may vary.

Messages may include product updates, offers, abandoned cart reminders, order updates, subscription alerts, customer support messages, or brand campaigns.

Consent to receive SMS messages is not a condition of purchase.

Message and data rates may apply.

You can opt out by replying STOP to any message.

You can request help by replying HELP or contacting us at info@stelladistribution.com.

Carriers are not responsible for delayed or undelivered messages.

You agree to provide a valid mobile number and notify us if your number changes.

Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, subscription tools, review platforms, analytics providers, marketing tools, email providers, SMS providers, fraud prevention tools, and apps.

Our website may also link to third-party websites.

We are not responsible for third-party websites, apps, services, terms, policies, content, security, errors, downtime, or actions.

You should review the terms and privacy policies of any third-party service before using it.

Intellectual Property

All website content belongs to Veyra Oro, its legal owner, or its licensors.

This includes trademarks, logos, product names, text, product descriptions, photos, videos, graphics, design, layout, icons, packaging images, code, and other content.

You may not copy, reproduce, modify, publish, sell, distribute, display, scrape, use, or exploit any website content without our written permission.

Nothing on the website gives you ownership of Veyra Oro intellectual property.

Product Images and Packaging

Product images are for presentation purposes.

Packaging, colors, labels, ingredients, serving sizes, capsule counts, container sizes, and design may change over time.

We work to show products accurately, but we do not guarantee that your screen will display colors, packaging, or product appearance perfectly.

Disclaimer of Warranties

The website, services, content, and products are provided as available and as permitted by law.

We do not guarantee that the website will be uninterrupted, secure, error-free, virus-free, or always available.

We do not guarantee that website content will always be complete, current, or free from errors.

To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, Veyra Oro and its owners, directors, officers, employees, contractors, suppliers, service providers, partners, affiliates, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages.

This includes loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, replacement costs, website errors, product unavailability, delivery delays, account issues, third-party service failures, or damages related to use of the website or products.

To the fullest extent permitted by law, our total liability for any claim related to the website, services, or products will not exceed the amount you paid for the product or service giving rise to the claim.

Nothing in these Terms limits liability where the law does not allow it to be limited.

Indemnification

You agree to defend, indemnify, and hold harmless Veyra Oro, its legal entity, owners, directors, officers, employees, contractors, suppliers, service providers, partners, affiliates, and licensors from claims, losses, damages, liabilities, costs, and expenses arising from:

Your use of the website
Your purchase or use of products
Your violation of these Terms
Your violation of any law
Your violation of another person’s rights
Your user content
Your account activity
Your fraud, misuse, negligence, or misconduct

This obligation applies to the fullest extent permitted by law.

Force Majeure

We are not responsible for delays, failures, losses, or damages caused by events outside our reasonable control.

This may include carrier delays, customs delays, natural disasters, extreme weather, war, terrorism, civil unrest, strikes, labor issues, supply shortages, cyberattacks, power outages, payment processor issues, platform outages, government action, regulatory changes, or health emergencies.

Termination

We may suspend or terminate your access to the website, account, subscription, promotions, or services if we believe you violated these Terms, misused the website, created risk for Veyra Oro, violated the law, or acted in a harmful way toward our team, customers, partners, or brand.

You may stop using the website at any time.

Sections that by their nature should survive termination will continue to apply, including intellectual property, user content license, payment obligations, disclaimers, limitation of liability, indemnification, dispute terms, and governing law.

Changes to These Terms

We may update these Terms at any time.

The updated version will be posted on the website with a new “Last updated” date.

Changes apply going forward.

Your continued use of the website after changes are posted means you accept the updated Terms.

If required by law, we may provide additional notice before certain changes apply.

Governing Law

These Terms are governed by the laws of Quebec, Canada, without regard to conflict of law rules.

Nothing in these Terms removes mandatory consumer protection rights that apply in your country, state, province, or region.

Disputes

Before starting a formal claim, you agree to contact us first so we can try to resolve the issue.

You can contact us at:

info@stelladistribution.com

Your message should include your name, order number, contact information, a description of the issue, and the solution you are requesting.

If we cannot resolve the issue informally, disputes will be handled in the courts of Quebec, Canada, unless applicable consumer law gives you the right to bring a claim elsewhere.

Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, that part will be limited or removed to the minimum extent necessary.

The rest of the Terms will remain in effect.

No Waiver

If we do not enforce any part of these Terms, that does not mean we waive our right to enforce it later.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Subscription Terms, and any additional terms shown at checkout or on the website, form the full agreement between you and Veyra Oro for use of the website and services.

Contact Information

For questions about these Terms, orders, subscriptions, products, returns, or customer support, contact us at:

Veyra Oro
Legal company name: Veyra Oro
Email: info@stelladistribution.com
Address: 235 Boulevard Cremazie Ouest, Montreal, Quebec, H2N 1L7
Website: Veyraoro.com

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